{
"model": "jev-latest",
"state": { "message": "I was charged twice for one order." },
"questions": {
"team": {
"type": "choice",
"instructions": "Choose the reviewing team.",
"criteria": { "billing": "Payments and refunds", "support": "Technical help" }
},
"urgency": {
"type": "score",
"instructions": "Evaluate urgency with the ordered rubric.",
"criteria": ["Normal review", "Timely response", "Immediate human attention"]
},
"duplicate": {
"type": "noul",
"instructions": "Does the message report a duplicate charge?"
}
}
}